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CANCELLATION POLICY

As of 31.03.2025

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without providing any reason.

 

The withdrawal period is fourteen days from the day the contract is concluded.

 

To exercise your right of withdrawal, you must inform us (NOTO GmbH, Industriestraße 7/1, 89231 Neu-Ulm, kontakt@noto-eu.de) of your decision to withdraw from the contract via a clear statement (e.g., by letter sent by post, fax, or email). You may use a model withdrawal form, but this is not mandatory.

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (excluding additional costs arising from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and at the latest within fourteen days from the date on which we received notification of your withdrawal. For this repayment, we will use the same payment method that you used in the original transaction, unless explicitly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

 

If the customer explicitly requests that the service begins before the statutory withdrawal period expires, they agree that their right of withdrawal will lapse under the following conditions:

  • For fully rendered services: The right of withdrawal lapses in accordance with § 356 (4) BGB if the service has been fully provided and the customer has expressly agreed in advance that execution may begin before the withdrawal period expires.
  • For partially rendered services: If the customer withdraws from the contract within the withdrawal period and the service has already been partially provided, they must pay the provider a proportional amount for the services already rendered in accordance with § 357 (8) BGB.